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shipping + policies


*COVID-19 update*

Please be aware that we are experiencing some shipping delays that are beyond our control, specifically to International parcels being delivered outside of Canada. Visit relevant sites for more information and updates:


US customers:

https://www.usps.com/

https://about.usps.com/newsroom/service-alerts/pdf/links-for-current-information-april-21-2020.pdf


CDN Customers:

https://www.canadapost.ca/

https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/coronavirus-disease-covid-19.page?icid=display_ddn_int_hero_covid_101#updates



International destinations- please visit you country's online postal system for COVID-19 delay updates.


...

Currency: All prices on our website are listed in $ USD.


All items will be shipped to your PayPal address. PLEASE ENSURE THE ADDRESS ON YOUR PAYPAL ACCOUNT IS CORRECT BEFORE YOU MAKE YOUR PURCHASE. We cannot be held responsible if your address is not up to date. Parcels ship from Vancouver via Canada Post Air Mail.


Canadian Transit time: generally 7-10 business days.


US & International Transit time is in the hands of international postal service and customs officials, with delivery times generally taking between 2-7 weeks (3 weeks is average to USA). If you would like expedited or priority shipping please contact us for a quote, we are happy to arrange this for you! All ready to ship items are processed + shipped within 5 business days.


Elskan is not responsible for lost, stolen or damaged packages. Once a package has left our hands it is no longer our responsibility, buyer assumes all risk. All items are carefully wrapped with durability and transport in mind. Buyers are responsible for any taxes or customs fees that may arise on International packages, as import duties are levied by the receiving country. In any case of mail marked undeliverable, unclaimed and/or returned by the post office, upon return delivery to us the parcel will be reshipped at the customer’s expense. We are unable to exchange items because they are made in limited numbers using unique fabrics, many are one of a kind. We cannot accept returns and we do not offer refunds, so please read through all item descriptions and our policies thoroughly. If you are unsure of anything please ask questions before you make your purchase. Be sure to check all measurements and sizing before you order to ensure that an item will work for you-- when in doubt, email us! We are happy to help you out. All sales are final. By completing your purchase you agree to these terms and policies. Thank you for supporting handmade!